Refund & Return Policy

Effective Date: 2025-09-01.
Company: EzyCarsRental
Website: https://ezycarsrental.com

Introduction

At EzyCarsRental, transparency and customer trust are our top priorities. We strive to provide a convenient platform where customers can search, compare, and book car rental and transfer services across the United States and worldwide.

It is important to understand that EzyCarsRental is an affiliate-based platform. This means:

We do not own or operate vehicles.

We do not manage bookings directly.

We do not collect or process payments on our website.

Instead, all reservations made through EzyCarsRental are facilitated by our trusted affiliate partners, including Travelpayouts and Kiwitaxi. Therefore, any refunds or returns must be handled directly with the provider you booked with.

Refund eligibility is entirely determined by the service provider (Travelpayouts, Kiwitaxi, or their respective rental partners).

Refund policies may vary depending on:

The provider you booked through.

The type of vehicle reserved.

The booking terms and conditions.

The timing of your cancellation request.

Important: Some bookings may be non-refundable. Others may allow partial refunds depending on how far in advance you cancel. Please check your confirmation email and provider’s policy for details.

Refund Process

If you wish to request a refund, please follow these steps:

Locate your booking confirmation email – This contains provider details and cancellation/refund instructions.

Contact the provider directly – For example:

Travelpayouts bookings → visit their help center or follow refund instructions in your confirmation.

Kiwitaxi bookings → use the customer support details provided in your booking email.

Submit your refund request – Be sure to provide booking details such as reservation number, name, and travel date.

Provider decision – The provider will review your request based on their policy.

EzyCarsRental has no authority to approve, deny, or issue refunds.

Return of Services

Since car rentals and transfers are intangible services, “returns” do not apply in the traditional sense. Instead, providers may allow:

Modifications (changing pickup time, date, or vehicle type).

Credits (voucher for future travel).

Partial refunds depending on policy.

Please confirm the exact terms with your chosen provider.

Non-Refundable Situations

Refunds are typically not available in the following cases:

Failure to appear at the scheduled pickup location (“no-show”).

Failure to provide valid identification, license, or documentation required by the rental company.

Attempting to modify or cancel after the allowed timeframe.

Bookings marked as non-refundable at the time of purchase.

EzyCarsRental acts solely as an information and referral service. By using our website, you acknowledge that:

All financial transactions occur directly with the provider.

EzyCarsRental is not responsible for refunds, disputes, or chargebacks.

Any disagreements regarding refunds must be resolved directly with the company that issued your booking.

Although we cannot issue refunds, our team is here to guide you. If you have difficulty locating the appropriate refund channel, you may contact us for assistance:

Email: support@ezycarsrental.com
Website: https://ezycarsrental.com

We will do our best to point you to the correct provider or support resources.

Changes to This Policy

We may update this Refund & Return Policy from time to time in order to reflect:

Changes in our business relationships with affiliates.

Updates in U.S. consumer protection requirements.

Clarifications for customer understanding.

All updates will be posted on this page with a revised “Effective Date.”

Final Statement

By booking a service through EzyCarsRental, you acknowledge and agree that refunds and returns are subject solely to the terms of the affiliate provider. EzyCarsRental does not guarantee refunds of any kind, nor are we liable for the outcome of refund requests.

Thank you for choosing EzyCarsRental as your trusted travel and car rental comparison platform.